STEP 1: hold your charge card in front of the reader again

Sometimes a card is not read correctly the first time. Remove your card and hold it in front of the card reader again, a little longer this time.

STEP 2: check whether your charging card is active

Check the app or your provider's website to see whether your card is still valid. Sometimes it helps to reactivate the card.

STEP 3: check whether the charging cable is properly connected

Make sure the cable is firmly connected to both the car and the charging station. A loose connection can block the session.

STEP 4: restart the charging session

Disconnect the cable and try again. A quick reset often resolves minor malfunctions.

STEP 5: try another charging card or app

If you have a second card or an app that can start charging sessions, test it to see if the problem is with the card.

STEP 6: move your car to another location with a free charging station

It is always possible that a charging station is temporarily out of order. You will often have success at another charging station.

STEP 7: if nothing works, please contact us

You can always reach someone on 09 233 76 66.