Customer Care & Rent Coordinator Illeke tells you all about her job
Curious about what goes on behind the scenes at Upgrade Estate? In our job blogs, colleagues give you a glimpse into their daily tasks and share why their work is so valuable. This time, we’d like you to meet Illeke, who has been a Customer Care & Rent Coordinator for five years. Want to know exactly what this role involves? Discover it in this blog!
Customer Care & Rent: what does that actually mean?
From the moment someone becomes a tenant at Upkot or Upliving, they can turn to us with questions about contracts, payments, or anything else. We’re always happy to help. Our team also handles the rental of all our rooms and apartments. Partnerships with educational institutions are very important in this process. In almost every city, we have connections with key schools, helping students find attractive, well-located rooms.
The role of our coaches
Our coaches are true all-rounders. They’re there for the community: from practical questions like “Where can I do my laundry?” to offering a listening ear when things aren’t going so well. When it comes to facilities, our coaches also play a big role. They check issues on-site, assess the situation and decide whether they can solve it themselves or need help from our facility department. This way, problems are addressed quickly and effectively.
Sustainable Management
For us, it’s essential to follow up on defects and problems promptly. This ensures our buildings are managed sustainably. Thanks to this approach, our properties still look excellent even after ten years. The result of our hands-on management and the care we put into our tenants and buildings every single day.
Do you want to make impact?
Interested in working at Upgrade Estate? Check the open vacancies and who knows, you might be a match!